Citizens can go online to coordinate their appointment for in-person services at any CODO regional office.
Puerto Rico’s Department of Consumer Affairs (DACO, in Spanish) has unveiled a new online appointment system to give consumers access to orientation and the ability to complete their procedures while skipping the lines. waiting and crowds, said agency secretary Carmen Salgado.
Through it connect, people can coordinate their appointment for in-person service at any CODO regional office. Once registered, they can monitor their turn, receive notifications, and even cancel the appointment if necessary.
âIt’s a very useful tool. Thanks to the appointment coordination system, our consumers will be able to submit their inquiries, file complaints, request the renewal of their licenses and certifications, âshe said.
âThey will also be able to pay and review their files in the regional offices. With this service, we will be able to continue to meet the needs of all consumers, respecting the COVID-19 prevention protocol, âsaid Salgado.
To coordinate an appointment, the consumer must complete a digital form with their name, email and phone number. They should also select the reason for the visit, the office they wish to go to for services, and the exact date and time.
âWe will continue to benefit from all the technological advancements that support the service we provide and that our citizens receive,â said Salgado.
The agency currently offers appointments from 8 am to 3:30 pm The Ponce regional office will offer in-person services on Tuesdays and Thursdays at the Caguas regional office facilities. That said, face-to-face services at Caguas will only be offered on Monday, Wednesday and Friday, the agency noted.