Immigration Department to Abolish Online Appointment System and Extend Counter Hours, Says DG | Malaysia

Malaysians renew or apply for their new passports at the UTC Komtar Immigration Department, March 10, 2022. – Image by Sayuti Zainudin

PUTRAJAYA, April 29 – The Immigration Department will abolish the Online Appointment System (STO) and extend the opening hours of offices and passport issuance counters to overcome problems with application and renewal Malaysian International Passport (PMA).

Director General of Immigration Datuk Seri Khairul Dzaimee Daud has announced that the STO for all passport issuing offices outside the Klang Valley will be abolished from May 9, while in Kuala Lumpur, Selangor , Johor Baru, Negri Sembilan and Melaka from May 16.

“Those who receive an appointment date via the STO from May 16 onwards no longer need to track the given date,” he said in a statement today.

Khairul Dzaimee also announced that all passport issuing offices in Kuala Lumpur, Selangor, Putrajaya, Johor Baru, Negri Sembilan and Melaka will operate every Saturday from 8 a.m. to 1 p.m. from May 14.

Apart from this, the opening hours of immigration counters in the Urban Transformation Centers (UTCs) of Kuala Lumpur, Selangor and Johor Baru will be extended to 10 p.m. from May 16.

Khairul Dzaimee said the difficulties faced by Malaysians were due to the surge in passport applications and renewals following the reopening of the country’s borders from April 1, causing congestion in the online system.

He said a total of 151,173 passports were issued across the country from April 1 to 26.

On average, he said 8,000 passport applications were being received daily, an increase of around 40% compared to before the borders reopened.

Khairul Dzaimee said that new applicants, elderly people, disabled people, students, children and applicants who will perform Haj can go directly to the counter at Putrajaya.

“However, for PMA renewal applications, Putrajaya Passport Office will only process applications made online and those that have received email notification,” he added. — Bernama