Mediclinic Middle East launches new online appointment booking application and telemedicine portal


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Mediclinic Middle East today launched MYMEDICLINIC 24×7, its new online appointment management and telemedicine portal. With the MYMEDICLINIC 24X7 app, patients can now:

  • View the profiles of doctors and Mediclinic practitioners in the seven hospitals and 20 outpatient clinics in Dubai, Abu Dhabi and Al Ain
  • Find and select doctors by specialty, location, languages ​​spoken, insurance coverage and gender
  • View all available in-person and video appointments and choose a time and date that works for them
  • Make an appointment online
  • Reschedule or cancel a reservation
  • Receive notifications if their doctor becomes available sooner
  • Receive appointment reminder notifications
  • Consult a doctor by video
  • Download all the necessary identity and insurance documents
  • Make and manage appointments for family members

Powered by technology created by Okadoc, the Dubai-based online physician booking platform, and made possible through integration with InterSystems TrakCare® Mediclinic’s new unified health information system, MYMEDICLINIC 24X7 delivers Mediclinic Middle East patients the ability to make an in-person or virtual appointment at any time, and also allows patients to seamlessly conduct a video consultation with their doctor if they wish.

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Hein van Eck, Strategy Director at Mediclinic Middle East, said: “Mediclinic Middle East has always been committed to providing the best healthcare to its patients, and this level of service should start at the start of the care journey. of our patients. with us. With MYMEDICLINIC 24×7, patients literally have access to care at their fingertips.

They can select their doctor, book, reschedule or cancel their appointments, and even conduct video consultations, all with just a few clicks on their mobile device or computer. We are very excited to introduce MYMEDICLINIC 24×7 to the UAE audience and are confident that it will provide the flexibility, immediacy and convenience that our patients expect and deserve.

Fodhil Benturquia, CEO and Founder of Okadoc, added: “We are delighted to partner with Mediclinic, one of the largest premium healthcare providers in the region, by providing them with a fully integrated platform. , by streamlining patient reservation processes, increasing customer satisfaction while reducing costs and maximizing revenue and profitability. Okadoc’s technology ensures a fully integrated, scalable multi-channel platform on mobile and the web, reducing the predominant problem in the healthcare industry of no-show for appointments. To date, Okadoc has reduced the number of no-shows from partner healthcare providers by 75% and has seen a transfer of up to 30% of appointments made from call centers to appointments. online within a year. This partnership is another important step in our continuing relationship, supporting Mediclinic’s path to digital transformation. “

Ali Abi Raad, Country Manager for Middle East and India at InterSystems, said: “We are delighted to provide a leading healthcare group such as Mediclinic with a holistic solution, integrating our electronic medical record. unified TrakCare with Okadoc’s advanced telemedicine platform. Full integration between Okadoc and InterSystems TrakCare provides Mediclinic with advanced telehealth technology that gives patients direct access to their physicians and health services and ensures that patients receive the care they need remotely and safely.

MYMEDICLINIC 24×7 is available for download for Apple and Android or visit