Online consultation provider eConsult has been added to the NHS app

The online consultation provider eConsult is now available through the NHS app.

Patients whose GP practices use the service can now use the NHS app to seek advice from their GP. They will be invited to answer clinically validated questions via eConsult.

Whenever possible, the online consultation will be forwarded to the patient’s usual general practitioner or a member of the team who will then respond.

Integration with the NHS app allows patients to quickly access online consultations and their doctor to perform initial triage.

Once their online consultation has been submitted, their GP will follow up with either an email, phone call, or video consultation, or a face-to-face appointment with necessary treatments and results.

The system aims to save time while waiting for a face-to-face meeting.

Dr Murray Ellender, Managing Director of eConsult, said: ‘As Covid-19 continues to keep us in detention, we want to make sure everyone in England receives the best possible medical care.

“The integration of eConsult with the NHS app allows people over 13, regardless of ability level, to easily access important medical advice when they need it. This is vital for eConsult patients during Covid-19, as people are more reluctant to seek medical advice for other illnesses due to fear of catching the coronavirus.

“As people use healthcare apps more frequently than ever to seek medical advice, this integration between providers is a step in the right direction for efficiency between patients and physicians. “

Prior to the Covid-19 crisis, around 70 to 90% of primary care patients were seen face-to-face, now that number corresponds to digitally resolved consultations, the provider said.

National figures show that 70-75% of patients do not need an in-person consultation after digital triage. Some eConsult users have reported that over 90% of patients are now being treated remotely.

Ian Phoenix, Director of Citizen Health Technology for NHS Digital, said: “The NHS app is one of many tools that allow patients to access NHS services digitally. It’s safe for people to order repeat prescriptions, manage appointments, check for symptoms, and view their GP medical records.

“It is great news that the first online consultation provider has been integrated with the NHS app, allowing more people to access even more health and care services by using the app as a doorstep. digital input. “

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