Online form now available for Optus customers to expedite license replacement • Glam Adelaide

From now on, South Australians affected by the recent Optus data breach will be able to request a replacement license online through their mySAGOV account – without having to visit an SA Service Centre.

Service SA has already handled over 62,000 driver’s license, permit or proof of age card replacement requests in person over the past two weeks, but has been working on an online solution to allow affected customers to access this service without having to go to an SA Service centre.

This online license form is now available to customers.

Treasurer Stephen Mullighan says “From this morning, the customers concerned will be able to obtain a new license or permit number free of charge and at a time that suits them, without having to go to an SA Service Center.

“This provides a secure and flexible process for licensees using the secure environment of the mySAGOV system, while alleviating the demand on our centres.

“Our sincere thanks go to the wonderful staff at Service SA who have worked tirelessly over the past two weeks to process an unprecedented number of license replacement requests.”

The new form provides a simpler and more convenient option for the tens of thousands of South Australians whose contact details have been compromised, removing the need for them to visit a Service SA office in person.

It will also help manage the current very high demand and staffing resources at Service SA centers across the state.

Existing mySAGOV account holders will be able to access the secure online form by visiting the Service SA website at and login with their mySAGOV account details, an option already open to nearly 900,000 South Australians currently holding verified mySAGOV accounts.

Optus customers notified that their license number has been affected by the breach will be required to make a statement that they have received notification that their contact information has been compromised.

Service SA will process these online forms as soon as possible, customers to be notified by e-mail once their request has been completed.

Once processed, customers will be able to access their new license number through their mySAGOV account and on the mySAGOV app.

A new driver’s license card will be produced and sent to the applicant, to arrive in 1-2 weeks.

All mySAGOV account holders are strongly encouraged to implement two-factor authentication to better protect their personal information.

Customers affected by the Optus data breach using the new online form will still receive a free license replacement, with the state government continuing to waive the usual $20 fee.

Discussions continue with Optus to ensure that any tax liability will be reimbursed by the company.

Customers will still be able to come in person to SA Service Centers to arrange a replacement license if they wish.

Visit the Service SA website at

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