PSA Online Appointment Serves 800 Customers Daily in E. Visayas

TACLOBAN CITY – The online appointment system for obtaining copies of civil registration documents served an average of 800 customers per day, solving long queues and overcrowding at the point of sale of civil registration services ( CRS) here, an official with the Philippine Statistics Authority (PSA) said. tuesday.

PSA Eastern Visayas regional manager Wilma Perante said she has strictly implemented the system over the past three weeks, encouraging more document applicants to go through the online process.

“Only customers with a valid appointment voucher from the system will be allowed to enter the PSA premises. Confirmation of the appointment will be sent by e-mail with the quick response (QR) code, which must be presented at the CRS outlet on the date and time set for the appointment. The appointment slip is not transferable,” Perante said in a phone interview.

The slot can be secured online via The manager said they no longer accept walk-in applicants.

Before the new system, more than a thousand customers came to the CRS outlet here daily to obtain authentic copies of vital documents such as birth, marriage and death certificates, including certificates of non-marriage.

The CRS in this city serves clients from the six provinces of the region – Leyte, Southern Leyte, Biliran, Samar, Northern Samar and Eastern Samar.

“Overcrowding, particularly during the pandemic, has prompted our office to consider ways to encourage compliance with minimum public health standards and to make queuing more systematic,” Perante added.

Apart from those who booked online, the PSA is also printing batches of copies of civil registration documents requested by local government units for their residents living in remote locations in the city.

Exempt from the online appointment are workers who are considered first responders, the elderly and people with disabilities who come in person to obtain copies of documents for themselves. (NAP)