SALEM – ODOT has developed an online application form for limited in-person services at the Department of Motor Vehicle (DMV) field offices. The form will temporarily replace a telephone planning process that was overwhelmed by more than 18,000 calls in an hour on Monday, June 1; DMV normally gets around 8,000 a day.
The new form will be in place at 8 a.m. on Wednesday, June 3, or perhaps in the afternoon of Tuesday, June 2.
When it becomes available at www.OregonDMV.com, a simple tool will ask you a short series of questions to determine if you can do your business online or if you need a visit in person. If you are eligible, you can fill out a form with your name and contact details. A DMV agent will contact you to schedule the meeting in person. Keep in mind that once you submit the online form, it will take some time for DMV to meet historically high demand.
“We apologize for the wait Oregonians have already endured due to the COVID-19 crisis and for the wait as we begin to respond to pent-up demand,” said DMV administrator Tom McClellan . âWe don’t know how long it will take to catch up with such a huge backlog, but we believe it will take months, especially with the health and safety protocols in place. Please continue to see if you can get what you need online or by mail, and be patient. “
The new web form for requesting an appointment, as well as an online index of services that can be performed by mail, and not just online, will make doing business with us easier from your home. We are also increasing the capacity of our call center.
From Wednesday, only these services will be available in approximately two-thirds of DMV offices by appointment:
– Driver’s licenses and identity cards – originals, renewals and replacements, including passenger and commercial car licenses, and instructional permits
– Driver knowledge tests
– Reinstatement of driving privilege with issuance of license
– Parking plates for disabled people
– VIN inspections for new vehicles in Oregon previously titled elsewhere
– Farm endorsements
The law enforcement grace period for expired licenses, permits and registration is still in effect.
As we begin to offer in-person services, we will closely monitor how quickly we are able to deal with the backlog and work with law enforcement to determine when the grace period ends. For now, only make an appointment if absolutely necessary in order to leave time slots for priority transactions. We will provide sufficient notice and communication before the end of the grace period.
There are now many services that you can do online. For more information, see DMV2U.Oregon.gov or get forms and a mailing address at OregonDMV.com.
When you visit a DMV office, expect to have safe social distancing and other measures in place for customers and employees.