Vice President Maria Leonor “Leni” Robredo announced that her office would temporarily stop receiving requests for their online teleconsultation program “as we move to more automated operations”.
In a Facebook post, Robredo said his office is still working on coordinating teams and streamlining Bayanihan E-Konsulta’s operations, which include screening or chat support, call center support , monitoring teams and support teams.
In addition to the doctors and volunteer staff, Robredo said they have also integrated information and technology professionals to help them “find possible technological solutions.”
“This is the biggest undertaking our office has done so far. […] It is a large and complex operation with a lot of moving parts – all with the aim of making the service as easy as possible for our patients, especially those who have little access to technology and gadgets, and do not have Internet connection, ”said Robredo. .
“We will do this to explore different technology options, in the hope that from Monday our processes can be automated and improved – allowing Bayanihan E-Konsulta to serve you better, and our staff on hand to focus on them. other programs of our full Covid-19 response operations, ”she added.
The Bayanihan E-Konsulta will resume operations on April 19.