Survey: 44% of patients prefer doctors who offer online appointment booking


About 51% of patients who communicate with their doctor by email or text instead of just over the phone said they didn’t feel as rushed to ask questions, according to a recent Surescripts survey of 1,000 adults . The survey was conducted by Kelton Global.

While 46% said they felt more comfortable asking their doctor questions via email or text rather than the phone, 43% said if they could text and e-mail them. -mails, they would contact their doctor more often.

“Dangerous voids in the sharing of health information can easily be resolved through the use of digital communications and technology,” said Tom Skelton, CEO of Surescripts, in a statement. “As an industry, we need to come together to connect the country’s healthcare system – to improve the patient experience while improving the quality and lowering the cost of care. “

According to the survey, 70 percent of those surveyed found that doctors who use computers or tablets instead of paper during a visit are organized. Seventy percent found these doctors to be effective, 40 percent found them innovative, and 33 percent found them competent.

Sixty-eight percent of patients said they feel relieved when their provider performs administrative tasks, such as scheduling appointments, digitally. In addition, 65% of patients said they felt a sense of confidence and 55% of comfort.

When patients rate two comparable doctors, 51% would choose a doctor who would allow them to complete paperwork online before a visit, 48% would choose a doctor who would provide test results online, 46% would choose a doctor who would keep medical records in digital form and 44 percent would choose a doctor who allows them to book online appointments.